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Ordering online is quick and easy with these simple steps:
1. Choose which product you would like to order and select "Delivery" or "Pickup" before adding the item to the shopping cart.
2. Go to Checkout and fill in your billing/shipping details and payment method
3. Confirm your order and relax. Our system will automatically email you the tax invoice and credit card payment receipt.
If you choose "Delivery", we will arrange your order to be dispatched as soon as possible and email you the tracking details.
If you choose "Pickup", we will inform you when your order is ready for pickup. It usually takes between 15 minutes to a few hours for the order ready for pickup. Orders for INDALEX ladders are usually ready within 15 minutes after you place the order online.
Order by Phone
If you prefer to talk with a person when placing an order, you can call us on 1300 211 499 and talk with one of our ladder specialists. We are able to process your credit card payment over the phone. Once the payment has been processed, we will email you the credit card payment receipt and tax invoice.
Order by Email
You can also send us your order by email to firstname.lastname@example.org and let us know your preferred payment method.
For EFT payment, we would email you a proforma invoice with our bank account details. When you have made the payment, you can email us the EFT receipt for us to process your order.
For credit card payment, one of our ladder specialist team would call you to process the payment over the phone.
Once the payment has been processed, we will email you the credit card payment receipt and tax invoice.
Order for Rolling Ladders
You will need to complete our online form to specify the hardware, ladder, colour, sizes etc. Once we have received this information, we will send you an official quote. If you are happy with the quote, we will send you an invoice for payment. Please find below the link for the online form:
If you are unsure what items to choose when filling out the online form, please call us on 1300 211 499.