Rolling Ladder Shipping and Return Policies
Shipping Policy
All shortages must be reported to Ladder Central within 48 hours of receipt.
Please note, while we do our best to package everything as securely as possible, sometimes our freight is not handled with care. Before you sign for receiving delivery, please note the condition of the package first. If it looks rough or damaged in any way, please don't sign for it until you have checked the contents as receiving goods in this state waives our right to claim for damages. If your goods are damaged this must be endorsed on the consignment note or ticket POD (Proof of Delivery) upon receipt of delivery.
In order for us to lodge a claim the following must be provided -
Photographic evidence of the damaged packaging as well as photographic evidence of the damaged goods.
All claims must be lodged with Ladder Central within 5 days of receiving package
Return Policy
Returning of Goods
All returned shipments must have a Return Merchandise Authorization (RMA) from Ladder Central before they are returned. Unauthorized returns will result in a delay in processing and may be refused.
Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to Ladder Central:
Within 30 days from the invoice date – 15% restocking fee
Within 31-60 days from the invoice date – 25% restocking fee
No returns will be accepted after 60 days
Special/Custom Orders:
Special/Custom ordered products are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
